Shipping & Returns

Shipping

Orders without personalization that are placed after noon Pacific Time will be shipped the following business day. Orders without personalization that are placed on weekends or holidays will be shipped the next business day. We offer free ground shipping anywhere in the lower 48 states on orders over $50 and have a bunch of other options if you need things expedited or live in Hawaii, Alaska, Puerto Rico, or somewhere else in the world. Please allow an additional 2-3 business days on personalized items prior to shipping.

Returns & Exchanges

Life’s too short to be unhappy. And if something isn’t making you happy, then let us help change that. We currently don’t offer exchanges. The best option is to return the item you don’t want and immediately order the one you do. We’ll process a refund on your original purchase (less any initial shipping costs) once we receive the returned item. In terms of straight-up returns, read on to see what's eligible and how to go about making one.

Important Return Notes:

  • Items purchased anywhere except certainstandard.com or at our studio shop in Seattle must be returned to the original place of purchase.
  • Items must be unused, undamaged, and include all original tags and packaging to be eligible for a refund.
  • Final sale items or items that have been personalized, altered, or changed in any way other than their original form are not eligible for returns unless otherwise noted.
  • At this time, we do not offer refunds or exchanges on our mugs.
  • All shipping costs are nonrefundable

Simple Return Steps:

  • Send an email to hi@certainstandard.com to request a Return Authorization Number (RA #). Please provide your name and order number in your email.
  • Pack up your unused product(s), including all relevant tags and packaging, and clearly write your RA# on and inside the package.
  • Ship the package to the below address using an insured and trackable shipping method as we are not responsible for any lost or damaged shipments.
  • Once the shipment is received and inspected, we will refund the original form of payment (less any original shipping charges, if applicable). Refunds are usually made within 10 business days and then processed based on your credit card company’s policy.

Please Send Returns To:

Certain Standard - Returns

3801 Stone Way N, Suite E

Seattle, WA 98103

Full Coverage Guarantee

Full Coverage Guarantee

Our goods are made using super high-quality materials and unparalleled craftsmanship. That’s why we stand behind them with our Full Coverage Guarantee: If our products stop working as a result of anything beyond reasonable wear and tear (e.g., you shut your umbrella in a car door, use your leash to tow a boat, use your mug to hold battery acid), then we’ll replace them for free. And if that style isn’t available, then we’ll replace it with a similar one or figure out some other way to make things right. Regardless, we’ve got you covered. Please check out our Product Care section below for the best way to make our goods last.

We might be stating the obvious here, but umbrellas can catch the wind. While we put our umbrellas through rain soakers, wind tunnels, and real-world elements to ensure a certain standard of quality, hurricane-force winds aren’t any fun. Our advice in such a situation is to stay inside, put on some music, have a cocktail, and wait it out.

If you’re having an issue with one of our products, then simply send us an email with a few photos, a description of the problem, and your shipping information (name, address, mobile phone) to hi@certainstandard.com. We’ll then work to get you squared away ASAP. Done and done.

Product Care

Our products are built to last, but a bit of TLC doesn't hurt. Here are some quick tips on how to get the most out of your new goods.

Umbrellas

If you find yourself in crazy-strong winds and your umbrella canopy flips inside-out, then step out of the wind, and carefully bend it back into its normal position. Even though we test our umbrellas in 70 MPH winds, they're essentially sails, so keep that in mind.

Umbrellas are made to get wet. But letting them dry before wrapping them up for the night is a good practice. We give them a quick shake and leave them open to dry before putting them to bed. Oh, and opening our umbrellas indoors is good luck.

The cork handles are naturally water and mold resistant. They also patina over time from the oils in your hands. Just give it a wipe with soapy water every now and again to keep it clean.

If you make a mess or are the unsuspecting victim of a pigeon, you can spot clean the canopy by adding a drop of laundry detergent to a cup of water and gently scrubbing the spot with a sponge. No need to take out the pressure washer and an umbrella can do a number on a washing machine.

50/50 Pouches

These pouches are made of all-natural leather so how they look and take color can vary. Leather is naturally water-resistant, but it can also stain or even help the dye bleed a bit. We recommend keeping this as dry as possible so that they stay looking as stylish as possible.

If you get yours dirty while raging at a party, try blotting with a damp towel before resorting to a professional leather cleaner. We actually like the natural patina they get—gives them even more character.

Leashes

These leashes are meant to take a beating, although we wouldn't make that an objective. The handles are natural, vegetable-tanned leather and will change over time with light, moisture, and the oils in your hands. We recommend a little dish soap to try and spot clean any areas that get a bit too dirty.

The Biothane is durable and super easy to clean. We usually give it a rinse, or maybe wipe it down with a soapy rag if it gets dragged through the mud (or worse).

The clips and hardware are nickel and rust resistant, but we recommend not keeping them wet. Drying them off will help them keep them opening and closing properly for years to come.

Mugs

Our mugs are dishwasher and microwave safe, although hand washing will help them keep their look and last even longer.

We always recommend environmentally friendly soaps and detergents, but if that isn't doing the job, then try mixing a little baking soda and water into a paste. Gently scrub and then let it sit for a bit before rinsing it out. Voila!

Payment Methods

Currently, purchases can me made on this website using the following payment methods: Visa, Mastercard, American Express, PayPal, Apple pay, Google Pay, Shopify Pay, and Afterpay. Pleas keep in mind that this list of payment methods can change, although we will try and keep it as current as possible. Please feel free to contact us with any further questions.