Orders placed after 12 p.m. Pacific Time will be shipped the following business day. Orders placed on weekends or holidays will be shipped the following business day. We offer free ground shipping anywhere in the lower 48 states, as well as expedited shipping options. We currently only ship within the United States. If you live outside the U.S. and would love to get your hands on one of our products, then drop us a line at firstname.lastname@example.org and we’ll see what we can do.
Life’s too short to be unhappy. And if something of ours isn’t making you happy, then let us help change that. Here’s some helpful info before we get started:
- If you purchased the item(s) from a retail partner, then please consult their returns and exchanges policy.
- We accept returns on purchases made at certainstandard.com and our studio in Seattle within 30 days.
- Items must be unused, undamaged, and with any original wrappings and tags attached.
- If you’re in the neighborhood, stop by the studio and we’ll take care of you there and then.
- To return an order online, you’ll need the order # and original shipping zip code.
- Shipping charges are nonrefundable.
- We process returns within 10 days of receipt of the returned item(s) and credit the original form of payment.
- Returns are free in the United States and a prepaid return label will be provided during the return process.
If you want to exchange an item for a different color…
We currently don’t offer exchanges. The best option is to return the item you don’t want and immediately order the one you do. We’ll process a refund on your original purchase (less any initial shipping costs) once we receive the returned item.
If something is damaged or just not working like it should…
Send us an email at email@example.com with your name, order #, and a little info on the issue, and we’ll work to make things right as quickly as possible. Our umbrellas come with a 2-year warranty covering workmanship and defects.
Still have questions?
Send us an email at firstname.lastname@example.org with your name, order #, and question(s), and we’ll try and get things sorted ASAP.
Our 2-year warranty covers workmanship and manufacturer defects. It does not cover normal wear and tear, accidental damage (e.g. your dog eats the handle, you run over it with your car), or damage caused by misuse (e.g. as a shield, crutch, spear, bat, club, pool cue, or parachute).
We feel like we're stating the obvious here, but umbrellas can catch the wind. While we put our umbrellas through rain soakers, wind tunnels, and real-world elements to ensure a certain standard of quality, hurricane-force winds aren’t any fun. Our advice in such a situation is to stay inside, put on some music, have a cocktail, and wait it out.