CAN I EXPEDITE MY ORDER?

You sure can. Just select an expedited shipping option in your checkout cart. It costs a bit more, but we get it—we’re impatient, too.

ARE YOU GUYS HIRING?

We’re always excited to meet new people who will make us better. We love big thinkers and rule breakers. We don’t believe in timesheets or formalities. We don’t care where you went to school or who you know (unless you know Chris Pratt, because he seems like someone we’d want to have a few drinks with). Be smart. Be ambitious. If this sounds like the right fit, then tell us a bit about yourself here, or email us at hi@certainstandard.com.

DO YOU DO COLLABORATIONS?

Sure. We love doing cool stuff with other cool brands who share our point of view on the world. Click here or send us a note at hi@certainstandard.com if you want to make beautiful music together.

WHERE ELSE CAN I FIND YOUR STUFF?

At the moment, certainstandard.com is the only place in the entire universe where you can find our "stuff." That will be changing soon, though, so leave us your info at the bottom of the page and we’ll keep you in the loop.

DO YOU HAVE A PHYSICAL STORE?

Not just yet, but very, very soon. We’re slated to open our first store this spring in beautiful Seattle. Leave us your info at the bottom of the page and we’ll let you know when the new digs are ready. Heck, maybe you can join us for the grand opening party.

WHAT'S THE BEST WAY TO CLEAN AN UMBRELLA?

Our products are designed to withstand the elements, but not impervious to a little dirt now and then. Visit our Product Care page for some more detailed tips.

WHAT ARE YOU UMBRELLAS MADE OF?

Love and a few other wonderful things.

  • The handles are Portuguese cork that's naturally water resistant.
  • The canopies are high-quality pongee treated for added UV protection.
  • The frames are reinforced fiberglass and composite that are light, yet sturdy.
  • The large shafts are high-grade, powder-coated steel for added strength and rich color.
  • The small shafts are black anodized steel and aluminum for lightweight durability. 
WHERE ARE YOUR PRODUCTS MADE?

Each and every one of our products are designed in Seattle and London. And after searching the world over, we found that the best umbrella makers in the world are in China. Our manufacturing partner has been making umbrellas for more than 50 years with unparalleled commitment to quality, design, craftsmanship, and innovation where it matters.

WHAT ARE YOUR SUSTAINABLE PRACTICES?

We’re sincere about the impact we make on the world as people, designers, and makers of things. We value sustainable and environmentally responsible practices and processes where possible, and believe sustainability is largely about creating things that stand the test of time. Things made from quality materials designed to last.

CAN I RETURN SOMETHING?

Of course. We want you to be happy. Visit our Shipping & Returns page for more info.

ARE YOU COMING OUT WITH OTHER PRODUCTS BESIDES UMBRELLAS?

That’s the plan. In fact, we’re currently in the throes of designing our next line of products with the hope of getting into production later this year. Leave us your info at the bottom of the page and we’ll keep you posted.

WHAT SIZE ARE THE UMBRELLAS?

Not too big. Not too small. Just right. We designed both sizes to be strong, wind resistant, and large enough to keep you dry. Who wants an umbrella that only keeps half of you from getting wet?

Our Large umbrella is 34" long with a 45" canopy when open.
Our Small umbrella is 18" long when closed and has a 41" canopy when open.

WHAT'S THE STORY BEHIND THE PRODUCT NAMES?

Our products are inspired by some of our favorite places in the world and our umbrellas take inspiration from certain neighborhoods—a mural from Mile-Ex in Montreal, a cherry blossom tree in the French Concession neighborhood of Shanghai, or the the brightness of the doors along the streets of San Telmo in Buenos Aires. The list goes on...

DO YOUR PRODUCTS COME WITH A WARRANTY?

For umbrellas, our 1-year warranty covers workmanship and manufacturer defects. It does not cover normal wear and tear, accidental damage (e.g. you sat on it, got it caught in the car door), or damage caused by misuse (e.g. as a shield, crutch, spear, bat, pool cue, or parachute). 

DO YOU TEST YOUR PRODUCTS?

Absolutely. We put our umbrellas through a 30+ point inspection including rain soakers, wind tunnels, and real-world elements to ensure a certain standard of quality.

IS IT NORMAL FOR AN UMBRELLA TO TURN INSIDE OUT?

We’ve designed our umbrellas to live through serious weather without breaking, which means they can safely flip inside out in extreme wind.

To get it back to normal, get out of the wind for a few seconds, gently bend the canopy back down, and voila!

That said, hurricane-force winds aren’t any fun. Our advice in such a situation is to stay inside, put on some music, have a cocktail, and wait it out.